Hey look at the title, u already know what im gonna comment on...infact that's the known secret. Don't u also agree with me that singapore's service level sux big time? they aint sales-oriented nor friendly at all...unlike Japan. I'm not been biases against all the sales personnel...or anyone in the service line. Perhaps based on my own experience, i've a handful of unhappy shopping encounters...i wouldnt want to name out the shopping mall or watsoever...but most of the time when i stepped in 'some' shops the sales person simply sux, they gave u that kindaof of idiotic look, which already pisses me off, and when u approach them & ask em to check on some of the products, they are so damn relunctant to serve u as if they aint gettin paid at the end of the day. I meant as a customer, how would u feel? so vexed up, sometimes due to this reason, i got out of the shop, even though im really keen on buying the thing...some are even worst, they can stare at u right from head to toe..as if u are an alien, if not they must be wondering to themselves 'this person cannt afford wan lah' FUCK LOR I HATE THIS! im not being sensitive or wat, it is based on true encounter, some worst they like to stalk u right at the beginning even though u told them: "i'm juz browsing"...that makes u feel so uncomfy...yucks
Some even worst, esp those shop that have the stupid 'commission based' scheme, so all the staff will work towards that. So they will judge u on ur appearance & dressing, if u wear too casually or underdress, they cant be bothered to even look at u...they only serve those rich tai-tais & tourist..etc
Gosh don't u think that that's so reductant...it sounds like a joke to me lor they aint professional or sales-oriented at all...i couldnt say they are wrong to work hard towards their monthly sales, but come'on this kind of attitude shouldnt exist. You should treat everyone equally! sometimes i really curse & swear at those service staff, coz they really makin me puke! They simply threw singaporean face right infront of foreigner...
I worked in sales line for many yrs already, i've seen all kinds of pple in my life. Be it nice, proud, arrogant or nasty customers, to me, i treated them equally...i understands that u can get really very vexed up with those nasty customers, but don't ever reveal it right infront of them, after they walk off u can juz vent out the anger..no big deal yea` afterall u benefited from it. If they were to purchase from u, u get to earn from it...don't bother whether they are nasty or wat...u juz do ur part. I know sometimes they could be very demanding & incorrigible..but juz greet them with a smile, no harm either...u never knw whats the outcome, if u condemn them right at the beginning..for those who are so 'sales $$' motivated, don't ever look down on pple who dressed casually! they could be some rich pple around but they juz cant be bothered to doll up themselves...I sweared im not gonna step into the shop ever agin! To add-on, they are some franchise shop, so im not gonna to enter any of them either, coz all of them are the same I've personally tried their services...SUX! i wonder if their bosses did train them well not...
But i must say is that not all the service line sux, there's 2 brand names i personally likes. Reason being. their sales staff are mostly very polite & friendly, good sense of sales etiquette...makes me feels warm & seriously will go back to them for more products. To me, as a consumer, i think having the right attitude is very important indeed, you can let ur customer have a deep impression of ur brand name & they will introduce ur brand name to pples around them, it is definitely the best advertising method, u don't have the need to spend on advertising fees, all u need is the word of mouth...
1. Body Shop
2. Fancl
these 2 shops ive stated are very gd brand names...
I seriously hope that for 'THOSE SHOP WHICH IVE BLACKLISTED' but ive nt listed out, they will seriously do something abt it. Else im very sure, they won't go any further...
Sunday, August 5, 2007
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i will feel uncomfortable with the sales rep following me & looking at what i am browsing,especially they have been told that i am just browsing.
it's not easy to be a sales rep,you would have to face all kinds of customers,be it nasty or nice ones.if you kanna the former,then hor seh liao,gonna make your day rot.
but no doubt that sales line makes the most profit out of all trades.
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